Privacy Policy

1. About this policy

Hard Water Home (“we”, “us” or “our”) is committed to protecting your privacy and handling your personal information in a responsible way. This policy explains what information we collect, how we use it, and your rights.

By using our website, you agree to the terms of this Privacy Policy.

2. What is personal data?

Personal data means any information that can identify you — either on its own or when combined with other details. This includes things like your name, email address, or IP address.

By giving us your personal data (e.g. via our website or forms), you’re allowing us to use it as set out in this policy.

3. Who are we?

Hard Water Home is a UK-based blog and resource hub for people looking to manage hard water in their homes.

4. When do we collect your information?

We may collect information when you:

Browse the Hard Water Home website
Sign up for our newsletter
Complete a form (such as a contact form, giveaway, or quiz)
Click through from or interact with our social media ads or posts

5. What information do we collect?

Depending on how you use the site, we may collect:

Your name
Your email address
Your postcode or location (if entered)
Feedback or comments you submit
Your marketing preferences (opted in or out)

We also automatically collect “device data”, which may include:

Device type (e.g. phone, tablet, laptop)
IP address
Browser type and version
Operating system
Pages visited and referring links
Access times and general location

This helps us understand how visitors use our site and improve the experience.

6. Your data protection rights

Under the UK Data Protection Act 2018, you have the right to:

Access the personal data we hold about you
Ask us to correct or update inaccurate data
Ask us to delete your data (in certain situations)
Request we restrict how we use your data
Ask us to transfer your data to another provider
Withdraw your consent at any time

We’ll respond to any request within one month. You can contact us at hello@hardwaterhome.co.uk.

7. How do we use your information?

We’ll only ever use your data when we have a lawful reason to do so — such as:

Sending newsletters you’ve signed up for
Replying to questions or comments
Improving our content and user experience
Customising what you see based on your preferences
Sharing affiliate links (we may earn a commission, but it doesn’t affect your experience or the price you pay)

If you’ve opted in, we may also send occasional marketing updates — but you can unsubscribe at any time.

8. Who has access to your data?

We don’t sell or share your personal information with third parties for marketing purposes. We use trusted tools (like email providers and analytics software) to help us run the website, and they may process your data on our behalf — but only under strict privacy and security terms.

We take steps to protect your data, but please remember no system is 100% secure.

9. How long do we keep your data?

We only keep your information for as long as we need it — for example, to reply to your message, send updates you’ve requested, or comply with legal obligations.

If you unsubscribe or ask us to delete your data, we’ll do so unless we’re legally required to keep it.

10. Your choices

You’re in control of your data. You can:

Unsubscribe from marketing emails at any time
Ask us to update, delete, or provide a copy of your data
Let us know if you don’t want a review or comment you’ve submitted to appear on the site

Just email us at hello@hardwaterhome.co.uk with any requests.

11. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to the law or how we operate. This version was last updated on 27 June 2025.

We recommend checking back occasionally so you’re aware of any changes.

12. Contact us

If you have any questions or concerns about this policy or how we handle your data, please get in touch:

📧 hello@hardwaterhome.co.uk